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Every product has a QR code that a user scans to onboard a device. As the manufacturer, you download it and put it on the hardware (or its packaging) before shipping.
Product QR code tab

The QR Code tab — download the product's onboarding QR to affix to the hardware.

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Download the QR

1

Open the product's QR Code tab

In the product dashboard, go to the QR Code tab. It shows the product’s QR and its Product ID.
2

Download it

Click Download QR Code. It saves as a PNG named <product-name>-QR.png.
3

Affix it to the device

Print the QR and stick it on the device itself, or include it on the packaging, so the end user can scan it during onboarding.

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What the QR contains

The QR encodes a small JSON object identifying the product:
When the app scans it, it resolves the product so the user knows exactly what they’re adding — before any Wi-Fi setup.
The Product ID is also shown on the QR Code tab and can be copied directly — handy for support or manual flows.

Next: onboard via the app

Scan, add, and configure Wi-Fi.